# PingPolls Refund Policy

This Refund Policy explains how **PT Internet Respons Lab** ("PingPolls," "we," "us," or "our") handles subscription cancellations and refund requests for our paid services. This policy is governed by and must be read in conjunction with **Section 7 (Subscription)** of the PingPolls Terms of Service.

## 1. Merchant of Record and Payment Processor

All payments and subscription management are handled by our Merchant of Record, **Dodo Payments**. By subscribing, you acknowledge that Dodo Payments is the authorized vendor of the software.

## 2. Subscription Cancellation

- **Cancellation Process:** Subscriptions can be cancelled at any time via the Customer Billing Portal (hosted by Dodo Payments).
- **Effect of Cancellation:** Cancellation is treated as **"End of Cycle."** You will retain access to paid features until the last day of your current billing cycle. No further charges will be applied.
- **No Partial Refund:** We do not provide partial or prorated refunds for any unused time in a billing cycle following cancellation.

## 3. Policy on Plan Downgrades

- PingPolls uses an **"Immediate Proration"** model for all plan changes.
- **No Refund for Downgrade:** If you downgrade to a less expensive plan, the difference in value for the remainder of the current billing cycle **will not be refunded** to your payment method.
- **Account Credits:** This surplus amount will be automatically converted into **PingPolls Account Credits** and applied to your balance.

## 4. Strict No-Refund Policy

By default, all payments made to PingPolls are non-refundable. Refunds will **not** be provided for reasons including (but not limited to):

- Failure to cancel your subscription before renewal.
- Claims for unused time within a billing cycle or following a cancellation.
- Change of mind, general dissatisfaction, or claims unrelated to a technical error.
- Unused Account Credits.

## 5. Exceptions and Refund Method

**Exceptions:** Refunds will only be considered in the event of a proven, verified technical error resulting in a duplicate or incorrect deduction (e.g., double deduction).

- **Eligibility:** To be eligible, you must submit a request to support with **verifiable documentation** (e.g., a screenshot of your bank statement or Dodo Payments receipt) confirming the error.
- **Method of Refund:** If a refund is approved at our sole discretion, PingPolls reserves the right to issue the refund in the form of **PingPolls Account Credits** rather than a reversal to the original payment method, unless mandated otherwise by applicable law.
- **Account Credits:** Credits are non-transferable, have no cash value, and can only be used to offset future PingPolls subscription costs.

## 6. Contact Us

For refund requests under the stated exception, please contact our support team via the [get in touch page](/content/contact/index.html) or email us at **[info@pingpolls.com](mailto:info@pingpolls.com)**. We will review your request in accordance with this policy and the Terms of Service.