# PingPolls Terms of Service The terms and conditions governing the use of PingPolls, an AI-powered survey platform. This document outlines your rights and responsibilities as a user of PingPolls. Dec 6, 2025 ## 1. Introduction These Terms of Service ("Terms") govern your use of the PingPolls survey platform (the "Service"), which is owned and operated by **PT Internet Respons Lab** ("we," "us," or "our"). These Terms apply to all users of the Service, including Surveyors (who create and manage surveys) and Respondents (who answer surveys). Our servers are primarily located in **San Francisco, USA**, with additional storage provided via **Cloudflare R2**. Subscription payments are processed via **Dodo Payments**. ## 2. Acceptance of Terms By accessing, using, or registering for the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service. If you are using the Service on behalf of an entity, you represent that you have the authority to bind that entity to these Terms. ## 3. Account Registration and Security - **Account Creation:** You can create an account using third-party authentication services (e.g., Google, GitHub). You agree to provide accurate and complete information. - **Security:** You are responsible for all activity under your account. You must keep your login credentials secure and notify us immediately of any unauthorized use. ## 4. User Responsibilities and Prohibited Conduct As a Surveyor, you are responsible for the content of your surveys. You agree not to: - Use the Service for any unlawful or fraudulent purpose. - Upload or distribute content that is harmful, defamatory, or infringes intellectual property rights. - Collect highly sensitive information such as passwords, bank account numbers, or credit card details. - Interfere with the security or proper functioning of the Service. ## 5. Intellectual Property and Content Ownership - **Our Intellectual Property:** The PingPolls platform, including its software, design, and algorithms (including the Certiscore™ Method), are our exclusive property. You may not copy, reverse engineer, or attempt to derive the source code. - **Certiscore™ Public Domain Acknowledgment:** The core methodology of the Certiscore™ Method is in the public domain. However, the name **"Certiscore™"** is our registered (pending) intellectual property. If you reference the "Certiscore™" method in any publication, research, or product, you must provide attribution to PingPolls. - **User-Generated Content:** You retain rights to the surveys you create. By creating a survey, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content for the purpose of providing the Service. - **Repurposed Data for AI Training:** If you enable the “repurpose” setting on a survey, you grant us permission to use anonymized responses to train our internal AI models. This training process is irreversible, though you may still request deletion of the original data per our Privacy Policy. ## 6. AI Features and Disclaimer PingPolls uses AI models from third-party providers (e.g., OpenAI, Gemini). These features assist you but are not a substitute for human judgment. We do not guarantee AI-generated content to be accurate, complete, or error-free. You are solely responsible for verifying AI outputs before relying on them. ## 7. Subscription ### Payment Processing and Merchant of Record PingPolls uses **Dodo Payments** as our primary Merchant of Record (MoR). By subscribing to our services, you acknowledge that Dodo Payments acts as the reseller and authorized vendor of the software. All financial transactions, billing data, and subscription management are processed securely through Dodo Payments. ### Subscription Activation Criteria A subscription to PingPolls is considered active only when **both** of the following conditions are met within the Dodo Payments system: 1. The payment status is confirmed as "Success" or "Paid." 2. The subscription status is confirmed as "Active." If a transaction results in a successful payment but the subscription status remains inactive (or vice versa) due to a processing error, PingPolls reserves the right to withhold service access until both statuses are reconciled. ### Billing Cycle and Service Validity Your subscription validity is determined strictly by the billing cycle data provided by our payment processor. The service will remain active from the time of successful activation until the **next billing date**, as indicated in your Customer Billing Portal. ### Plan Modification Restrictions (48-Hour Rule) To ensure the security of transactions and to account for international processing delays, you may not modify (upgrade or downgrade) your subscription plan if your latest successful payment was made within the last **48 hours**. ### Upgrades, Downgrades, and Proration You may upgrade or downgrade your subscription plan at any time (subject to the 48-hour rule above). PingPolls utilizes an **"Immediate Proration"** model for all plan changes. We calculate the prorated amount based on the remaining time in your current billing cycle: - **Upgrades:** If the new plan is more expensive, you will be charged immediately for the **difference in price** between the old plan and the new plan for the remainder of the cycle. - **Downgrades:** If the new plan is less expensive, the difference in value for the remainder of the cycle will **not be refunded** to your payment method. Instead, this surplus amount will be automatically converted into **PingPolls Account Credits**. ### PingPolls Account Credits PingPolls may, at its sole discretion, issue "Account Credits" to a user's balance. - **Sources:** Credits may be accumulated through plan downgrades, promotional campaigns, referral programs, giveaways, or as a method of refund/compensation for service issues. - **Usage:** Account Credits are automatically prioritized for payment. If you have a positive credit balance, it will be automatically applied to your next subscription renewal or plan modification, reducing the amount charged to your payment method. - **Adjustments:** PingPolls reserves the right to audit and manually adjust credit balances to correct calculation errors, resolve billing discrepancies, or remove credits obtained via fraudulent means. - **No Cash Value:** Account Credits are non-transferable, cannot be exchanged for cash, and cannot be withdrawn to a bank account or credit card. They exist solely to offset future PingPolls service costs. ### Cancellation Policy You may cancel your subscription at any time via the Customer Billing Portal hosted by Dodo Payments. - **Effect of Cancellation:** Cancellation is not immediate. Upon cancellation, your subscription will not renew, but your access to the paid features will continue until the **end of your current billing cycle**. ### Refund Policy **Strict No-Refund Policy:** By default, all payments made to PingPolls are non-refundable. This includes, but is not limited to, partial months of service, upgrade/downgrade adjustments, and unused time following a cancellation. **Exceptions & Method:** Refunds may be considered solely in the event of a proven technical error (e.g., double deduction). To be eligible, you must submit a request to our support team accompanied by **verifiable documentation (e.g., a screenshot of your bank statement)**. - **Refund Method:** In the event a refund is approved, PingPolls reserves the right to issue said refund in the form of **PingPolls Account Credits** rather than a reversal to the original payment method, unless otherwise required by applicable law. ### Taxes and Duties Unless explicitly stated otherwise, all subscription prices displayed on the PingPolls website are **exclusive of taxes**. As the Merchant of Record, Dodo Payments may automatically calculate and add applicable taxes (such as VAT, GST, or Sales Tax) to your total charge based on your billing location/country. You are responsible for the payment of all such taxes in addition to the subscription fee. ### Price Adjustments PingPolls reserves the right to adjust pricing for our service tiers. However, we are committed to transparency. In the event of a price increase, we will provide active subscribers with a written notice at least **6 months** prior to the change taking effect. ## 8. Termination We may suspend or terminate your account at our sole discretion without prior notice if you breach these Terms. You may terminate your account at any time by contacting us through the get in touch page. ## 9. Disclaimers and Limitation of Liability The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. To the maximum extent permitted by law, PT Internet Respons Lab, its affiliates, and its employees are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. ## 10. Governing Law and Dispute Resolution PT Internet Respons Lab is incorporated and operates under the laws of **Indonesia**. Any disputes will be resolved under **Indonesian jurisdiction**, through the competent courts of **Jakarta, Indonesia**. ## 11. Changes to the Terms We reserve the right to update these Terms at any time. Changes will be communicated via email. Continued use of the Service constitutes acceptance of the updated Terms.